FAQ’s

Is a deposit required to book services?

All new clients are required to pay a non-refundable deposit of $50.00 to secure an appointment. Deposits will be applied to balance owed. New clients may reschedule one time before forfeiting the deposit.

How do I pay for services? Do you accept cash or check?

We do not accept cash or check payments. Our clients have the convenience of paying online via our client portal. Once services are completed, you will receive an invoice to your email with a link to remit payment. A nominal processing fee of 3% will apply to all transactions.

I work from home. Do I have to vacate my home to receive services?

You do not have to vacate your home in order to receive services. We ask that you be prepared to rotate/shift your work space as the cleaning technicians move through out the home.

Am I required to secure my pets?

Yes. We are pet lovers however, in order to maximize our time and to ensure the safety of our team, we require that you secure all pets.

I received services but something was missed. How should I go about having the matter address? Will I receive a refund?

We do not issue refunds. Our cleaning technicians are human and inadvertently may make a mistake or overlook something. If this occurs, we will do our best to return to your home/site within 2 business days to correct the problem. You may share your concerns by emailing clean@thelemmontouch.com or call 803-458-7621.

Can I supply products for the cleaning technicians to use?

Although we value your request/offer, our team will only use the cleaning products approved by management. It is our duty to minimize liability as much as possible.